Pig Trail Custom Bike Show - Friday & Saturday June 13th & 14th
Pig Trail Harley-Davidson®
2409 Hudson Road
Rogers, AR 72756
US
Phone: 877.633.9797
Email:
Fax: 479.636.9898

Pig Trail Harley-Davidson®Customer Testimonials

To submit your own testimonial, please take a moment to complete our survey here

 
I bought a new ultra limited on March 17th 2014, my salesman was Ken and he was great. I made the purchase through the phone from Oklahoma City. Although we have more dealers down here in OK, they are not as helpful and friendly as Ken. He gave me a deal that made me happy without wasting my time and without all those dealer tricks. This is my second brand new bike purchase from him, will definitely be back. Thank you so much.
By: Kevin Ilgar
Overall Rating: Star Star Star Star Star
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I just bought a 2014 Street Glide Special and I just wanted to express my gratitude and overall satisfaction during the process. Roger Dufur was extremely helpful and informative while I made my selection. Before coming in for the first time, I absolutely dreaded the thought of having to deal with a salesman but Roger most certainly was not the typical salesman. I finally bought the motorcycle about 4 weeks after initially speaking with Roger and he kept excellent communication with me and answered any and all questions that I had. Matt expertly guided me through ordering accessories and never tried "pressuring" me into anything. He simply gave me all the options available and was very knowledgable throughout the process. Jason Jones in the service department was most professional and proficient in scheduling service and making adjustments to the accessories I had put on. I'm truly grateful for all the support and hospitality I received from the Pigtrail HD team. You've definitely earned my respect and repeat business. Thanks to everyone who made purchasing my motorcycle such a pleasurable, hassle-free experience!!

Scott Williamson
By: Scott Williamson
Overall Rating: Star Star Star Star Star
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My time I spent at Pig Trail Harley was fantastic. Everyone there was so friendly
it was like they were my best friends. I would recommend this shop to anybody for
sales and service.

THANKS TO EVERYONE
Floyd ( Skip ) Fox
By: Floyd Fox
Overall Rating: Star Star Star Star Star
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I just bought my second motorcycle, but first HARLEY at Pig Trail last weekend. Both times my salesman Ben Mayner did an outstanding job. My first bike was a used Yamaha VStar and Ben and I exchanged several emails and phone calls both before and after the sale. My second was a 2013 Harley FLD Switchback. Again Ben took the time to communicate with us several times about the bike before we made the 90 mile trip to come see it. He was patient and understand while I tried to make up my mind about purchasing it and then did a great job of getting everything we needed taken care of to complete the sale.
He is such a great guy that he even phoned my home that evening to make sure my 90 mile ride home was safe and enjoyable. Ben you are AWESOME!
Everyone at Pig Trail is always wonderful and seem genuinely happy to help with anything they can. Thanks for a great experience!
By: Kelly 
Overall Rating: Star Star Star Star Star
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Good job guys. Pleas keep up the good work you all do and you do it with all American pride. Thanks Gary Todden Peoria Illinois
By: Gary Todden
Overall Rating: Star Star Star Star Star
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I received my plaque today in the mail and just thought I would drop a quick note.

I have been nothing but impressed by the way I've been treated at your dealership since taking the Rider's Edge Course up to my bike purchase and even after with accessories purchases.

Since I already knew what bike I wanted, I just had to give Ken Matters a call to get a price on the perfect first Harley for me. Going through the money matters with Kyle in finance was a breeze and picking out all my new motorcycle gear with Lindsay was great. Even Jason and the service department guys were cool enough to adjust my handlebars for me to get the perfect fit.

All the steps in the buying process were hassle-free, and I really do appreciate it.
By: Norm 
Overall Rating: Star Star Star Star Star
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The staff here love their job and its obvious the minute you come through the door. From start to finish it was one of the best purchasing experiences of my life, I never felt like I was being herded or a burden like some other dealerships I have visited. Terry Pollard, my salesman, was a rockstar on getting me informed and knowledgeable on the bike that I can now call my own. I highly recommend him to anyone who is looking to finally throw their leg over the icon that is a Harley Davidson. The finance team here is second to none, they helped the process tremendously and got me what I wanted for what I could afford. The parts department got me exactly the accessories that I wanted to get the sound and feel I was looking for without the rushed feeling ive experienced with previous dealerships. The service team were amazing and patient in going through features and explaining how everything worked. When you get to that final step you will truly realize these guys are indeed DREAM MAKERS! I look forward to dealing with them for many many years to come. Regards, Joe M. New Harley Owner
By: joe massey
Overall Rating: Star Star Star Star Star
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Just purchased my second bike from Pitrail. Your salesman Roger Dufur is a awsome person he was great working with went beyound in helping me to get my 2013 FLD. This will be the only place I will deal with.

Thank you

Jack & Crystal Scott
By: Jack Crystal Scott
Overall Rating: Star Star Star Star Star
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Last week we were on the HOG Hellbender Tour when our bike took a spill and I broke my ankle. Unable to ride my bike, I had it towed to your shop. When we arrived, we were greeted by your service advisor, Jason Jones. He was polite, helpful, professional and totally acccomdating. He located a truck rental for us, called a cab for us to get to the rental store, and watched our luggage for us. When we returned he helped us load and secure our Ultra Glide in the truck and we were on our way home in a relatively short time. His kind and efficient manner helped to make a perfectly awful situation into a managable one.

Your organization should be proud of Jason and his effective customer service. What a real plus to have such a wonderful employee! Please tell Jason how grateful we were for his attitude and assistance, and we hope you acknowlege his outstanding service as your representative.
By: Robert Hinyub
Overall Rating: Star Star Star Star Star
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Although my purchase of a new 2013 Deluxe was not my first, it was my best hd dealership experience ever. From sales through finance through the customer tour, the folks at pigtails left quite a positive impression on me. I highly recommend this dealership, Mike Gallager is the best and I absolutely love my lucky green candy softail deluxe!
By: Mark Marshall
Overall Rating: Star Star Star Star Star
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Very good sales and service. Was in and out by12:00 after buying bike and having many accessories put on the bike. Always a big selection and Pig trail is ready to get you on the rode with a smile on your face! Good job Pig trail H.D.
By: Randall Crowe
Overall Rating: Star Star Star Star
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I recently purchased a 2013 Denim Black Street Glide from Roger. It was the BEST customer service experience that I've ever had! Roger the made the process painless, Lori was very helpful with the financing and Dillon was a wealth of knowledge as this is my first Harley. Dusty, Sam and Matt have been veryhelpful as well with after market parts that I've purchased. They know their stuff and take pride in what they do - and I DID NOT feel like a burden like I had at Heartland Honda and Rainbow Marine (sorry guys, but step it up!) I've been to every bike shop in NWA and the service in sub-par in comparison. Bye, bye metric bikes!
By: Sterling King
Overall Rating: Star Star Star Star Star
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Dewayne Mullin has had experience with a friend of our and recommended we speak with him for needs. We had a bad experience with rainbow Honda the give us the run around for 5 days about my credit . I and my son go to pigtail and within 15 min we were approved for a loan not 5 days. Also he was very nice had great people skills and mad us fell at home. He has GREAT customer service
By: Lyndie Stephens
Overall Rating: Star Star Star Star Star
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First time customer. Was made to feel like an old friend. A big thanks to Chris and the service guys.
By: terry house
Overall Rating: Star Star Star Star Star
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Our experience started out a little negative until Ben came and helped us. Thanks to him, we got the bike we wanted at the price we wanted. I would recommend Pig Trail to anyone. Ask for Ben!

By: Chris R
Overall Rating: Star Star Star Star
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I'm so pleased with your superior customer service and care during the purchase of my Harley Road King. I've been a visitor a couple of times during different events and had always hoped that someday I would be buying my next bike from you. Thanks to you and your staff for upholding the Harley name!
By: Cathy Wade
Overall Rating: Star Star Star Star Star
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I want to take this opportunity to comment on my sales experience. Blair Larson was a key element in my decision to purchase a motorcycle. from pig-trail HD. Her knowledge, professionalism and patience with my approach was a major factor in my decision. She has the ability and skill that is not common is sales. Blair understands that the product alone is not what makes people buy. Her respect for me and her ability to make me comfortable along the way does not have a price tag. Its invaluable.

Blair Larson will forever be my contact at Pig-Trail and I will recommend her to any prospective buyer. She is an all-star.

Throughout my experience at Pig-Trail I found that the team members who helped me were great. Parts, Finance, service and the overall experience was terrific.

Please feel free to contact me with any follow-up, testimonials, or help I can offer the dealership.

Respectfully Submitted,
Byron Zeagler
479-435-1284 or byron.zeagler@fayar.net
By: Byron Zeagler
Overall Rating: Star Star Star Star Star
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I recently visited your Rogers dealership with intent on purchasing some new clothes for the upcoming summer rides I walked in wearing shorts ,t-shirt and nikes ha I rode out in boots ,jeans and on a new dyna you guys have some of the best staff I have ever had the pleasure of dealing with from the bike purchase with Blair Larson to the parts dept with Dillon Dover and the walk around with the service guys but by far the most fun I had was the walk around with Jessi Jacobs you couldn't ask for a better sales person. The whole team was great I look forward to coming up again as soon as I can.
By: Clint Godwin
Overall Rating: Star Star Star Star Star
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Paul and Crew,

I just wanted to let you know that Pigtrail continues to beat my expectations in all aspects of your dealership. From day 1, especially from a newer dealership everyone I've dealt with has been very helpful as well as professional in all matters. Your service department is the best I have ever used, bar none! Russ and Kevin are beyond knowledgeable and when Russ tells you he can get it done; its done period! Awesome group... Thanks for the experience its been a pleasure! Can't believe its been 6 years; you have earned your success!!!!

Alan Reed
By: alan reed
Overall Rating: Star Star Star Star Star
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Just wanted to send a quick note to say how much I appreciate the Motorclothes Staff at Pig Trail Harley Davidson. My wife and I are treated like royalty at when we come in! Belinda, Teresa, Tiffani, Hannah, David and the entire crew are awesome! We spend a fair amount of money on Motorclothes and it's nice to be treated like a valuable customer when we come in. We never have trouble getting help. David is extremely knowledgeable and very good at knowing what a rider likes. My wife simply thinks the world of Belinda and Belinda. I would also like to appreciate Duste Craig in parts. I didn't know Duste when I first came into PTHD but he has quickly become a friend and a person I trust when considering accessories or upgrades. He is my go-to guy on parts questions.
By: Randy Lima
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We have traveled over 40,000 miles around the states in the last 12 months. We plan on traveling another 20,000 miles over the next few months. We have never had as good of an experience as we have at this dealership. We spent two days here while the bike was repaired. Every employee was a delight to work with and talk to while we were here. The shop rate was lower than ANY dealership we have utilized in any state. The service was prompt and perfect. We would travel WAY out of our way for maintenance or repairs at this shop. You will never be treated better! Jeffery D Gurke Casa Grande, AZ aka: Arizona Bikers
By: Jeffery Gurke
Overall Rating: Star Star Star Star Star
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From the minute we walked in to Pig Trail on Thursday 30 May 2013 (already knowing we'd probably be walking out proud owner's of our first HD), we were overwhelmed by the courteousness, kindness, and willingness of the staff to help us attain everything we wanted. Our sales rep, Roger, went above and beyond his call of duty, making sure everything we desired would be on our "soon-to-be" new trike which had literally just rolled off the truck. Talk about good timing and luck - some things are fate. Roger walked us through the process, took us back to see our new baby, and helped us get connected with the right folks to make everything flawless from picking out accessories, to connecting us with Jamie who was awesome! She helped us pick out the perfect jackets, boots, helmets, and shirts for our maiden voyage. Then there was Kyle who found us a great interest rate, insurance and helped us get our payments into our comfort zone. The purchase of this bike was so seamless and effortless; it was seriously easier (MUCH) than grocery shopping. We also wanted to thank all they guys in the service department who added all the accessories and provided us with a Trike that was beautiful beyond our wildest imaginations. Not a single smudge or fingerprint anywhere. Finally, thank you to Jason who helped set up delivery of our trike to our home since we were unable to ride it off the lot due to inclement weather. We sincerely thank you for making a lifelong dream come true. My husband and I are ecstatic to have the trike of our dreams! Keep up the good work, Pig Trail, you have made lifers out of us!
By: Carrie Smith
Overall Rating: Star Star Star Star Star
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Ok thrid times the charm. I want to say thank you for making a 30 year dream come true. I have always had to wait because of us raising the children but it was more than worth the wait. It was a pleasure to do business with Pig Trail. I know for a fact that Dewayne Mullins is one hard working guy that made it not only fun but he did have to work hard to get us onto a bike. If I get to get another bike I will come back to Pig Trail again. I am so happy to get to have a bike not only after a wait that long but to get to ride on American Iron is more than worth it. My wife is ready to ride also and I know she is as happy about the bike as I am. So once again a heart felt thanks guys and I'll come down and hang out one of these days. But this time as part of the family and not a new customer.
By: Joel Fellers
Overall Rating: Star Star Star Star Star
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Pig Trail Harley is an exceptional dealership that values its customers and its staff. This dealership takes pride in its everyday business with its customers and they give total respect. Each dept. has qualified staff to help and they are very polite ! The service dept. took pride in caring for our new 2013 Ultra Classic and its accessories. When a dealership strives to put their customers first, Is also a dealership that keeps the customers business. We will be back ! So ! Ben, Dillion, Chris, Dave, Kevin and all the others "can't remember all" A Job well done !! We love you all !!

David & Priscilla Tamplin
Heavener, OK.
By: David Tamplin
Overall Rating: Star Star Star Star Star
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roger was very helpful in the purchase of our electraglide and so was kyle just wish your ratings went to 10.
thank you so much joe baxley
By: loe baxley
Overall Rating: Star Star Star Star Star
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REALLY NICE PEOPLE WHO WENT OUT OF THERE WAY TO MAKE MY BUYING EXPERIENCE A PLEASANT AND MEMORABLE DAY...
By: TERRY STEWART
Overall Rating: Star Star Star Star Star
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THIS IS HOW A DEALERSHIP IS SUPPOSED TO RUN!!! MY STARTER WENT OUT ON A VACATION RIDE AND I WAS IN AND OUT IN A HEARTBEAT, AND WASHED AND SHINED. THE PEOPLE WERE FRIENDLY AND FUN TO TALK TO. I WISH I HAD A DEALER LIKE THIS IN MY TOWN. I HAVE TO BUY ONLINE OR GO OUT OF TOWN TO GET WHAT I WANT OR NEED. NOW THAT I KNOW HOW IT COULD BE I REALLY DISLIKE OUR HOME TOWN DEALER. THANKS CHRIS AND ALL THE REST OF YOUR CREW. BRIAN
-Anonymous
Overall Rating: Star Star Star Star Star
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Being in vehicle sales myself I must say that Pig Trail HD has what it takes to be one of the top dealerships in the country if not already. From Sales to Service, TOP NOTCH. Thanks Ray, Kyle and all the guys in parts and service for being very professional and helpful from the very beginning. And their continual service after the sale surpasses anything I've ever seen. PIG TRAIL HD is HIGHLY RECOMMENDED!

Thank You All.
By: Joey Huddleston
Overall Rating: Star Star Star Star Star
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When my husband bought a Harley, I had absolutely nothing to wear. The Motor Clothes staff at Pig Trail is absolutely amazing. Tina and Evie are the best at helping me find what I need and being patient with me while I decide. I am always welcomed by name and with a smile. These girls will do whatever it takes to make sure I look my best on the back of a Harley (until I own my own). :)
By: Sherry Arnold
Overall Rating: Star Star Star Star Star
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Just wanted to let you know that everyone in the dealership made me feel at home and one of the Harley family. I have always had metric bikes and I just bought a 2012 Switchback and I love it and the whole experience. Blaire was wonderful and always greeted me with a handshake and a smile during my sales experience. Parts, finance, and motorclothes were all great and service went over every detail with me to make sure I had all my questions answered. The entire dealership is top notch, you should be proud of your employees!

By: Jeff Johnson
Overall Rating: Star Star Star Star Star
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From the first minute until the last I was treated like my purchase was the most important in building. Sales, Parts, and Clothing were the best group of people I have ever come across. The owner of this business should be very proud of the team he has put together!

WOW! What a great experience.

Ken
By: Ken New
Overall Rating: Star Star Star Star Star
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We wish to thank all of you in the service dept. For your help and staying late on sat. The 17th of aug. To fix our 06 heritage softail. We were a long way from home. And your service dept. Made sure we would get back to mo. Safely. We would also like to thank the girls who had to stay late so we could get the service paid for. Yes I cried not because I was afraid of what it might cost, but the bike means that much to me. I have been a rider since 1978. And never have I had a dealerships service dept. Stay open a little later than they could have to get us back on the road. My husband has been a rider now for about 8yrs. And now understands that there really are people and dealerships that go above and beyond what it takes to keep us all on the ride. Once again thank you all very much !!!! Will recommend this dealership to anyone.
By: Mark Harms
Overall Rating: Star Star Star Star Star
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WE HAVE BEEN IN STORE SHOPPING AND JUST LOOKING NEVER THOUGHT I'D BE THE OWNER OF A HARLEY BUT LOOK AT US NOW, NEVER BEEN SO HAPPY. PIGTRAIL IS THE BEST, PEOPLE ARE VERY FRIENDLY EASY TO TALK TO AND VERY HELPFUL. ANYONE WANTING TO PURCHASE A BIKE WOULD BE CRAZY NOT TO STOP IN AND SEE WHAT PIGTRAIL HAS FOR THEM. THANKS AGAIN FOR OUR TRIKE.
-Anonymous
Overall Rating: Star Star Star Star Star
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Just want to give BIG thumbs up to service department!!! We live near KC and was headed to Louisana to see the wifes grandmother on July 7th when we had a flat south of Fayetteville. Didnt take the boys very long at all to come pick us up and take back to dealership. Put right up on the rack and got the tire fixed and us on our way!!
Just wanted the say "THANK YOU" again.
Scott & Rhonda
By: Scott Emery
Overall Rating: Star Star Star Star Star
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it took a couple of years, but ken and i got together and made the deal. he didn't pressure me or write me off, but everytime i came into pig trail he greated me and let me look around without following me like a hungry dog looking for a meal. ken always answered my questions and treated me like i was somebody. the staff at pig trail have been great! mark and dusti in parts, rachael in apparel, the gals at the counter, sorry girls, i will remember your names, even ole dave in service! my wife and i have been in the store a few times since we bought our 2012 switchback and have ALWAYS been greated with smiles and handshakes!!! i bought the bike a month ago and waited this long before i commented to see if i was a FAMILY MEMBER or just somebody to make a sale to....we are for sure FAMILY! thanks, maybe in a few years we might upgrade to a ultra or even a trike, sure hope ken is there, and the rest of the gang.
By: Ken Springston
Overall Rating: Star Star Star Star Star
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We live in Missouri. 2.5 hour drive to Pig Trail. Prearranged financing on our first bike, drove down and rode it home Very pleasant experience. Looked at several dealers in Missouri when shopping for a second bike. Actually visited them to see if they could beat Pig Trails price and overall customer service! Once again made the trip and rode my new Softail Slim home! My brother bought his bike there too! We are customers for life! It's well worth the extra time to get there for the experience, knowledge and customer service!!
By: Angela 
Overall Rating: Star Star Star Star Star
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Dave and Brian and all the guys at the service department are wonderful.. We choose to take our bikes 250 miles from our home to Pig Trail for service because they have always treated us well and honestly. I bought my trike used from a person and my husband bought his at Pig Trail and they treat us both with great respect.
Recently I had my trike in for a stero problem and planned on returning to Kansas on Sunday. Brian had called and said he would have the part on Monday. When we explained our situation he went out of his way to have the bike done by Saturday so we would be able to leave. 5 star service. We have also had a friend from Europe rent a bike at Pig Trail and he also had a wonderful experience.
Thanks guys We really appreciate your service and attention.
Sincerely, Kirk and Gretchen Blacklock

By: Gretchen Blacklock
Overall Rating: Star Star Star Star Star
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I was recently stranded after my 03 VRSCA had a starter relay go bad. I called service at 0800 on a Saturday morning and had a trailer there to pick up my bike in twenty minutes. The service from Zach in arranging pick-up and from Brian Grigg in fixing my problem were top notch. I was wheels down by 1300 and headed home. What a great experience. I now know where I will be doing my service business even though I live 80 miles away.
By: Tim Wilson
Overall Rating: Star Star Star Star Star
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Purchased a bike from the dealership, and ended up having electrical problems. Pig Trail went above and beyond to make the deal right. I cant say enough about their professionalism. They have a life long customer in me.

By: Ryan Beller
Overall Rating: Star Star Star Star Star
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The best experience I've ever had at a HD dealership. I was amazed with Blaire's knowledge about the Road Glide Ultra that I purchased. I love the bike. I am very pleased with the deal we made on the new bike, my trade in, and the accessories that I purchased. Thank y'all very much.
Mike
By: Michael Lamb
Overall Rating: Star Star Star Star Star
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I was in Arkansas on a camping trip when the handlebars on my 2005 FLHTCSE2 broke. Limped in to Pig Trail HD. I was taken care of by a staff of truly knowledgeable, courteous and downright friendly people. Everyone I came in contact with was a pleasure to deal with. Zack in service was truly awesome. Duste in parts is one of a kind. The only regret that I have is that I don't live in Arkansas!! Under the circumstances, I couldn't have had a better experience. These guys are the best! Thanks for all your help!

Rick
By: Rick Fabris
Overall Rating: Star Star Star Star Star
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I was recently riding through the area, when I noticed a rear wheel bearing going out on my Rocker C. My friend and I made a beeline to Pig Trail and arrived two hours prior to closing. They got me in immediately and had me on the road in 90 minutes. I got the rockstar treatment and was back on the road before I knew what hit me. I would like to say thanks for everything. Pig Trail went above and beyond!!
By: Danny Libel
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Up from Louisiana and Texas my brakes glazed over and I needed new brakes to continue riding. The service manager Dave ask me if I was a traveler when I told him yes he got my brakes installed in record time. I had several couples waiting on me and really appriciate the service tech and Davids help. All of yopur associates were very helpful.
By: Stephen Brown
Overall Rating: Star Star Star Star Star
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While on the road I brought my 2010 Ultra in just to get the tire pressure checked. I was brought in immediately and out in about 10 minutes. One of the tires was a little low. I asked what to pay and there was no charge. That was nice....in....out.....taken care of and no cost. It doesn't get better than that. Later that day I was in Eureka Springs and bought a t-shirt, plus. Pig Tail Harley is an impressive looking place with great service. I'd recommend Pig Tail to anyone.

Thanks again.

Bob Thorsness
Galena, IL
By: Bob Thorsness
Overall Rating: Star Star Star Star Star
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Researching, questioning, exploring and finally purchasing THE H-D motorcycle for me with Pig Trial H-D
has been a thoroughly enjoyable experience. Knowledgeable and friendly assistance throughout the process.
If something is not right or not what I needed, they found it and got it.

5 stars across!

Kevin Richter, MD
By: Kevin Richter
Overall Rating: Star Star Star Star Star
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Everyone was GREAT!!!!!!!!! for sure won my business.
By: Barry Williams
Overall Rating: Star Star Star Star Star
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I was on a weekend trip to Eureka springs 04/20/2012 and clutch cable broke on my new 2011 road glide ulta . I looked up closest dealer Pig trail harley davidson , I limped my bike over and was greeded to a vary nice dealer ship , the waranty person checked out bike looked up the parts needed checked stock and started repairs right then . the dealer technician came out explained all the repairs that were performed plus some waranty call back items that had been done , the bike was returned in a short time looking and running like new agin all detailed and to ride agin , my thanks to the service writer & techician for there help , Ill recommend this dealer ship to all Hog chapter brothers in st charles , agin thank you all for the vary good service . Robert Nelson
By: ROBERT NELSON
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I traded in my 2012 Night Rod for a 2012 Road Glide... i couldn't be more pleased with the deal and the bike.. I wish i had done business with you folks first. Its one thing to sell a product..Its another thing to stand behind it and expect your customers to come back for more. Thanks again Rob
By: Rob 
Overall Rating: Star Star Star Star Star
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most enjoyable experience with a major purchase I've had. Salesman(Reed Thompson) met every expectation. Very friendly staff. Thank you very much.
By: William 
Overall Rating: Star Star Star Star Star
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I bought the 1st 2012 Road King Classic to hit your show room floor in August, 2011. I can not say enough good things about my experience in dealing with Pig Trail H. D. during my purchase of my new bike and in the months following my bike purchase. From the moment my wife and I walked in I could "feel" that we had stepped foot into an EXCEPTIONAL dealership. I was given a very fair price for my trade in and wasn't charged an inflated price over MSRP, as do the local H.D. dealerships in my area. We have 2 dealerships within 30 minutes of my front door but we will drive almost 2 hours one way in order to trade with Pig Trail H.D. in Rogers, Ark.. I can personally guarantee you that you will be treated the "Old School" way at Pig Trail the minute you walk into the dealership. You are made to feel that as a customer there is nothing more important than the service that you receive. Trust me when I say that you will NEVER walk into a dealership that is more friendly and that will treat you with more respect than the staff at Pig Trail will. What a concept!! A place where the customer comes first and a place where they actually appreciate your business! There was a time when a business realized that customers could buy the exact same thing that they were selling at another store, and they understood that their "customer service" was what would make them successful and stand apart from their competition. Pig Trail H.D. operates under this "old school" philosophy, and it is so very evident from the minute you walk in the door. In closing let me just say, " Don't waste your gas or your valuable time at another dealership. Drive straight to Pig Trail and experience for yourselves what I have attempted to describe to you......you will not be sorry. Just one more thing, if you're thinking about buying a new bike, you will come home with one ....so beware! :)
By: Mark 
Overall Rating: Star Star Star Star Star
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I bought my first Harley Davidson in September 2011. Reed Thompson, my salesman, was as nice as anyone could be while we were negotiating my trade. The whole process was about as easy as I could have hoped for. I felt like the dealership made a fair offer on my trade recognizing that I had taken extremely good care of my bike. I have shopped in store many times since and everytime I come in the staff are more than helpful. When they treat you like a friend, you want to come back. Anyone can buy online and may save a few bucks here and there. I, however, like to speak to real people who are knowledgable and courteous. With only one exception, every visit I've made to Pig Trail Harley Davidson has been a pleasure. I'm like a kid in a candy store so the better you treat me the more times I will return. So far so good.
-Anonymous
Overall Rating: Star Star Star Star Star
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I always dread buying something new because of all the time involved however the wonderful staff you have helped make this experience well worth it. I have to give special thanks to Billie for going the extra mile or in this case 100 miles and completing the paperwork due to my wife not being able to join me on this visit. I also want to thank Duste for his enthusiam, knowledge and absolute love for what he does. One more thing i wish to mention is I was prepared to leave my bike to have parts put on but "someone", sorry I forgot their name, arranged to get it all done that night. Great job guys and gals and I will definitely pass the word about you.
By: Tony 
Overall Rating: Star Star Star Star Star
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Ken Matters did a super job helping three of us get our new rides, we have a combined riding experence of over 100 years and many bikes but this was the very best experience we have enjoyed. Every new bike is a treasure and a special day for the rider and Pig Trail employees have made ours the very best, the service and the service Dept .. OutStanding!!! The service dept helped adjust handlebars, put on special air cleaner cover and just all around friendly. Thank you
By: Heidi  
Overall Rating: Star Star Star Star Star
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We just got our bike about a month ago and would like to say that Reed made the deal worth while he took the time to work with us and help us figure out the bike that would work for us. He followed up with us and made sure we had all the items we needed to get started. I have to say overall that i couldnt have found a better place to buy my bike I look forward to being a part of the HOG group at Pig Trial in the future, Thanks Reed
By: Mark and Kim 
Overall Rating: Star Star Star Star Star
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Pig Trail Harley-Davidson, Paul Johnson, owner, Charmaign, Motorclothes Sales, and all the PTHD staff did a fantastic job for Bikes, Blues & BBQ! So many visitors commented on the PGHD dealership BBB event being so good this year! I am a customer and NWA HOG Chapter member, of which Pig Trail HD is our dearlership sponsor. During Bikes, Blues and BBQ I volunteered at PTHD. I was so proud to represent and tell everyone about PTHD! So many visitors said what a great dealership PTHD was, and what a nice place and nice staff it had. I was very proud to tell them what a great sponsor and dealership PTHD is. I bragged about all the events that happened here and for visitors to come back to PTHD and NWA. It was evident Paul and the Staff worked very hard to make it an amazing BBB experience...GOOD JOB!!!
By: Micaela 
Overall Rating: Star Star Star Star Star
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My husband and I were riding the PigTrail and I decided to hit a gravel pit and put my bike down. I was in distress because I had to ride my bike 300 miles back to the end of the trail, and without my gear shift! When I arrived at the Pig Trail Harley Shop, Ed Beckley, president of Checkered Flag Productions immediately listened to my sob story and ended up giving us the part we needed! I cannot express my graditude for his amazing customer service and help. I would not have been able to finish the ralley with peace of mind had Ed not done what he did! Thank you Ed!!
By: Kimberly and Ralph 
Overall Rating: Star Star Star Star Star
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We pulled into our hotel to unload our bikes and my wife's fatboy lo wouldn't start. (Battery?) so we trailered into Pigtrail HD and talked to staff and service dept. They took us in right away checked the battery, charging system,etc. Couldn't find anything. Everything checked out ok. The service dept. Was thinking since her bike has security on it that everytime it shook & rattled in the trailer that the security system was doing what it does best, alert the gremlins in the trailer that is was being shook or rattled the security system wasn't able to idle down. So they charged the battery and said it should be good to go. so far it is working as it suppose too. Thank you very much everybody in the service dept and staff for prompt and courteous service. We will recommend you if anybody needs service when in The area. Thank you once again James&Tommie
By: JamesTommie 
Overall Rating: Star Star Star Star Star
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Just would like to say that Marshall & Matt are an asset to this company as well as all the staff that i met. They all took the time to care. Marshall really listened to me & repaired my bike . I live 3 miles from Landers Harley in Little Rock but Ill drive 250 one way to let the great staff at Pig Trail take care of my bike. Thanks again Paul & your TOP NOTCH STAFF !!!!
By: Joseph 
Overall Rating: Star Star Star Star Star
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I rented a street glide in April and it was a awesome bike. Kyle was great to work with. Had talked to him on the phone and when I got to the store he took great care of me. Will be back down to rent again. Thanks for everything.
By: Adam 
Overall Rating: Star Star Star Star Star
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Pig Trail was EXCELLENT ! Reed was superb in the finance department and all of the other employees were friendly and very thorough in introducing me to the world of owning my FIRST Harley Davidson Motorcycle.. I would recommend this dealership to anyone wishing for an easy and comfortable buying experience .. in fact, in the last three days I've already handed out EVERY card I received from Reed !! My overall experience with the staff from Pig Trail would be OUTSTANDING !!
By: Angelique 
Overall Rating: Star Star Star Star Star
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Thank you Kyle & staff for all you guys did, you made us fill like a part of somthing that matters,a part of the harley familey,I now have my dream harley,i will do all i can to do all my buisness with you,,,may gods favor be on all of you,and his hedge of protection be on all of you!
By: paul pamela  
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I really appreciate the way my bike repair was taken care of. Bradley was a great help and the tech did a great job. Thanks Bryan. You guys are awesome!!
By: Marty  
Overall Rating: Star Star Star Star Star
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I've been riding for just 2 years. My first bike was a Yamaha Vstar 250. I rode this bike for 3 months before trading it in for a bike with a bigger seat because I have a big butt. Next, I buy this Vstar 1300 tourer. After owning this bike for another straigt year, I decided the seat was too small and bought mustang seats for the thing with a backrest. See, I have a bigger butt now. Then, after being divorced for 7 years, I meet this woman. She sits on my Vstar 1300 tourer and we go off for a ride. Turns out, she has to get off because her seat is too small. And the bike had a max capacity of 405 lbs payload and we were scraping while driving upright. Never made a twisty. So, I was just heart broken. New girlfriend and we can't ride together. I was pissed off. I just bought my mom a new car, a Ford Fiesta, and I had a mind to just trade the bike off and hang it up for one of those. But there were no Ford Fiesta's I could look at. This 40+mpg car sells as fast as they can get them on the lot. So, I left to persue other ideas. I visited BMW. They were expensive like some of the foreign cars I've owned. But most importantly, the just didn't have extra load capacity. Next, I head for Honda. A salesman offers me a used Goldwing for $4,500 plus my bike as trade in. I do the research and find the Goldwing has only a slightly larger payload, 412 lbs, than my original Vstar 1300 tourer does. The Goldwing also gets like 35 mpg as opposed to the 50 mpg Vstar 1300 tourer. I reminded myself the main reasons I got into bikes to begin with was #1 their fun to ride, #2 the fuel mileage, #3 the performance and utility of these vehicles. You can take a motorcycle places other vehicles can't fit into. Park by the entrance door of your favorite bar and not get chewed out by the owner. Can't do that with a Lincoln or Cadillac. Anyway, I blew off the Goldwing. I was unimpressed with their 1800 cc plastic pig. Despite it's might, it was not right. It could not handle my new butts problem any better than my Vstar did. With head in hand, and 2 in the bush, I roll the Vstar into this Pig Trail Harley dealer. It was my last hope! I arrive there early. They won't open until 9 AM and it's only 8:30 AM. I'm hanging around by the front entrance and this fella carrying his lunch in told me to come on in through the service area and get a free coffee. Turns out later, I find out this guy is one of the parts and accessories desk salesmen. I take him up on his offer and get my coffee. While sipping on my coffee, I'm entertained by the people at the service desk. I'm looking around and conversing with these guys and I'm getting the feeling I get from my Lincoln dealer. Maybe even the Mercedes dealer. Everyone is going out of there way to make me feel special. Coming from the smaller Yamaha dealer, this is a strange feeling. If my new girlfriend treated me this way we'd be married already. 9:00 AM comes and I am entering the main showroom floor. The finance manager notices me looking over various bikes and he comes over to speak with me. I thought at first he was a salesman, but he clarifies himself after some brief conversation and disappears to get me a salesman. At this time of the morning, all hands at Pig Trail are rolling out the used bikes and parking them under this large tent they've set up out on the parking lot. After about 30 minutes of waiting, this Salesman shows up. His name is Roger. He asked me some questions and found out I was from Oklahoma. He mentions before he worked here he was with Lowes in Grove and he also said he managed the Lowes in Talequah. He has a very comfortable manner about him. I'm very uncertain about these bikes so the first thing I ask him is the load capacity of these bikes. I mention to him that I read the 2010 Harleys had a 575 lbs load capacity from an internet website. With this figure I said, me and my girlfriend should be able to safely ride the bike with some gear. Roger gives me a blank look. He doesn't know. He said he'd be right back. He returns from the office with some technical specifications book on Harleys. He shows me the page with the manufacturers published GVWR and dry weights. We both concluded the bikes I was looking at had a 500 lbs load capacity. Next he and I go through other details such as MPG, tank capacity, tire pressures and sizes, features, model types, servicing. Roger spent about 45 minutes with me reading this book. I decided to push Rogers buttons. I pointed to a 2010 and said I want that one. I explained my trade in. Showed him title in hand for my old bike. I explain I paid cash for this bike and theres no lien on it. Roger sits me in his office and goes to get this bid. Upon returning, he and I go over this bid. I was not happy with the bid. So, I told him, if I'm going to spend this kind of money, I might as well just get a 2011. So, we both go out on the show room floor and I point to a couple of 2011 and we start the process all over again. This crap went on and on! I wore Roger out shopping. I must have sent the man to his cube a dozen time. I made him get me offers so many times we were to the point I was having him do 5 bikes at the same time. He told me he could get a better deal for me on a 2010 as they needed to sell them to make room for 2011. I said, well, do it! And he did! Roger takes me to this one bike way over on the very end. It had so much chrome on it and extra goodies, I had intentionally avoided it earlier for fear. I was afraid this bike was going to bike by large ass! It was scarry. All that chrome. Those custom pipes. A custom engine. It was fully loaded and nearly $30,000. Surely I reasoned earlier in the day, it would be a cold day in hell before I'd buy such an expensive bike! $30,000????? Jesus!!!!!!! Roger points to the gleaming 2010 model with its chrom forks, luggage rack and chrome everything. I mean even the figgen gas cap lid was a custom deal. No kidding. He says, we can bid on this one!!! Well, Roger has been wor
By: Charlie 
Overall Rating: Star Star Star Star Star
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KYLE WAS MY SALESMAN AND HE DID EVERYTHING HE COULD TO MAKE US FEEL WELCOME. THE STAFF IS VERY HELPFULL AND HAVE BEEN RIGHT THERE TO ANSWER ANY QUESTION WE HAVE. NOW MY FIANCEE WANTS TO LEARN TO RIDE AND THANKS TO KYLE ITS GONNA HAPPEN. THANX PIG TRAIL
By: Tony 
Overall Rating: Star Star Star Star Star
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I just want to say thanks to Roger Dufur and Pig Trail Harley Davidson. I work on thepipeline and travel all over the United States. I always go to any H.D. dealer close to where I work. I live in Ozark Ar. and I am sorry to say I had never been to Pig Trail Harley Davidson before. While working in Wichita KS. about 5 mos. ago I dicided I was ready to trade my 2003 Harley Davidson Road King in on A different Harley. I went to the H.D. dealer in Wichita. After finally getting a salesman to talk to me. I tried to make a trade on a 2006 Street Bob. We couldent even get close to making a trade. After about 10 mins. the salesman walked off. I got on the internet and looked at Harleys at two H.D. dealerships in AR. With about the same results. Then I went to Pig Trails web site and seen a Softail Springer I fell in love with. I called Pig Trail H.D. and was put in touch with Roger Dufur. We talked about the bikes and a possible trade for about 30 mins. and I told him I would get back with him. I called Roger every day for a week with questions about the bike. He always took my calls. And he was always frindly,professional,and honest with me. We made the trade and because I was still in Kansas a bro. off mine Paul Dale road my Road King to Pig Trail H.D. Roger and the great staff at Pig Trail H.D. took care of every-thing for me. They gave me by far the best trade-in on my Road King. And the best price on the Springer. When I got home from Kansas and seen the Springer it was everything Roger said it was and more.I love the bike. Thanks again Roger Dufur and all the great people at Pig Trail Harley Davidson. I will always deal with Pig Trail Harley Davidson from now on. Bob Bales Ozark Ar.
By: Bobby 
Overall Rating: Star Star Star Star Star
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I would just like to thank all of the people involved in working on and fixing the electrical problem I had with my 07 Ultra Classic Peace Officer Edition Harley.My wife and I were there for the Bike,Blues and BBQ Rally. I knew something was wrong but was not sure what it was. Your mechanics, with the help of others there were able to locate the problem, which was the Voltage Regulator and replace it with a new on. I no longer have the elec. issue with the bike. THANKS A MILLION. DAWG.
By: John 
Overall Rating: Star Star Star Star Star
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Rod and Matthew was great to deal with drove 400 miles one way pulling trailer and it was worth the trip,will buy from them again,thanks men
By: Donald 
Overall Rating: Star Star Star Star Star
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THEY ARE THE BEST,I DRIVE 2HR TO GET THERE,WE HAVE 2 HD SHOP IN TULSA AND I GO TO PIG TRAIL. THE STAF IS 1ST CLASS.
By: BRET 
Overall Rating: Star Star Star Star Star
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Just wanted to thank Red Cook in parts for helping us get our new hammock seat for our 2009 CVO Road Glide. We stopped while on vacation from Minnesota with our stock seat on and both of us had sore butts. Red was so helpful, he went the extra mile to help us and to ensure a comfortable ride back to Minnesota. Tell Red the seat worked great!!! And we thanked him every mile and every railroad track we went over. Thanks again, your dealership is great. We will definately stop in again when down there!!
By: Troy 
Overall Rating: Star Star Star Star Star
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John Riggs and all the people at Pigtrail our outstanding!!. We bought our first HD at Pigtrail and found the service to be above anything we have come encountered before. A few months after we bought the crossbones. My husband wanted a special rack put on the back without changing the taillights and Red and the guys at the service department spent about 45 minutes looking up parts to make it work. We are from the Wcihita Ks. area and after buying the HD at Pigtrail we went to our local Wichita HD dealership for a used trike they had. The local HD in Wichita was such a disappointment. No one would wait on us to buy the trike and the sales people were standing around talking to each other. After about 45minutes we had to ask someone to help us buy the bike! We decided right then and there that all our loyality would be at Pigtrail. We tell our friends it is worth the 4 1/2 hr drive. When we went to get the 1000 mile tuneup at Pigtrail, John Riggs came up to us and remembered our names!! Don't even think about going anywhere else to buy your bike or get your service done. Pigtrail HD is the model for every buisness in America and the staff are outstanding and go the extra mile for "whatever it takes to make it work for you" Thank you. Kirk and Gretchen Blacklock
By: KirkGretchen 
Overall Rating: Star Star Star Star Star
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John Riggs, a man I barely knew, a man who has changed my life. Lately I have become bored with every aspect of my life. I go to work and come home... the monotiny was agonizing. I see friends, family members and other people riding harley's and well they just seem more content with things, more laid back, happier and thats when it hit me...you only live once so why spend your life watching other people enjoy the thing you want most. So I decided to head on over to pig trail with a co-worker of mine to see what I could do about my new found obsession with hd's, thats where he introduced me to John and it was like someone turned on the lights. Despite my salary and age John made me feel like there was no doubt he could get me riding and well he did. Not only that but he sold my antique car and got me more money on my trade in than I had ever hoped. He also kept my payment about $65 below what my budget allows which keeps more money in my pocket to go ride. I couldnt ask for more and I'm eternally grateful for all he has done for me. Keep up the good work John. - Andy Robinson
By: Andrew 
Overall Rating: Star Star Star Star Star
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Just outstanding! Not just the motorcycle but the entire experience! Reed was wonderful! Patient with our questions and constant visits to look at what we wanted in a bike. He helped us with the right decision in the most unselfish manor we've ever experienced! Also, a friend for life! Wendy worked with my wife on her accessories and made her comfortable with her accessories as well as inviting! Thanks Pig Trail and especially Reed Thompson!
By: Mike and Linda  
Overall Rating: Star Star Star Star Star
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We had been looking for a bike for several years. Last fall we got real serious and stopped by and visited with Reid Thompson. It had been over 25 years since I had been on a bike. Reid made the journey very smooth for us. We got serious again last month and decided it was time to purchase a bike. Reid showed us all that would fit our needs and we purchased a Road King. The bike was a trade in from a Florida biker. Reid took us back to the mechanic shop and had the crew explain to us the repairs and what we could expect out of the bike. I enrolled in the Riders Edge class with Tim and Marley. Those men are very enlightened in all aspects of motorcycling and are very serious about riding. Their commitment to saftey execeeds anything that I have ever experience. They are straight forward with their expectations and will not take excuses or substandard participation. I recommend to everyone that gets with a 5 feet of a motorcycle to take this course. I was amazed and ashamed at how terrible of a driver I had become over the past 45 years...thanks men for helping me re-focus my attention on saftey. The graduation that Ron put together has more fanfare than most high school graduations. They even had a cake for us! Tim even has a spokesperson from the HOG chapter give a presentation. They really make me feel like they wanted me to be a part of the HD family from the first night of class. Another demonstration of a class act! The Riders Edge prepared me for the state test, but most importantly it prepared me to enjoy our new bike in a safe and comfortable manner. There are lines that I will not cross now that I have the Riders Edge class behind me. From the staff that stayed over on our class tour night to the service department to the wash tech to all envolved, WE SAY THANK YOU for making our HD experience a pleasant one. We came to the dealership with two requirements: 1) A fair deal and 2) honesty and character from all people involved. We were not disappointed. If all employees are as forthright as Reid Thompson then the owners do not have anything to worry about (excpect running out of bikes). Reid took time with us over the past 5 months to make sure we felt comfortable with the bike that fit us. For that I am grateful. Reid demonstrated a quality that you can not hire. He knows that his next sale is determined by the honesty and character displayed in the last sale. In order to close a deal you must stand good on two things: 1) Money, I stood good for that and 2) Intergrity and Honesty that can stand the test of time, Reid stood good for that! Oh, I know it is a business but at Pig Trail HD it is more than that. Just stop by and visit with Reid and you will see what I am talking about. Thanks again for the wonderful experience Reid and Pig Trail HD. Tommy and Betsy (2003 Road King)
By: Tommy G 
Overall Rating: Star Star Star Star Star
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Had a great purchase experience last year, and brought the bike in for its 25k service and had a great smooth experience overall. Everyone is so helpful and actually make an effort to remember my name when i come in and make me feel at home.
By: Steven 
Overall Rating: Star Star Star Star Star
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Thanks so much to Byrant and Rod for all you help and your follow up also. Great working with people like you.
By: Larrt 
Overall Rating: Star Star Star Star Star
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If your lookin for a new ride please talk to Bryan Emerson he did me rite no game or B.S. hes what more dealers need true Brotherhood not like a car dealership I asked and he delivered Good Job Ill be back if I need another H-D or Buell Thanks, Duane
By: Duane 
Overall Rating: Star Star Star Star Star
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Picked up my first Harley today! Man what a bike. I want to thank Bryan for all his hard work to get me on a Harley!!!! My whole experience with everyone at Pig Trail was Great!! You guys do a great job!! Thank You All!!!!!!!
By: Junior 
Overall Rating: Star Star Star Star Star
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http://www.dealernews.com/dealernews/LATEST%2520NEWS/DEALERNEWS-ANNOUNCES-TOP-100-DEALERS-FOR-2010/ArticleStandard/Article/detail/650585?contextCategoryId=48472 Just wanted you to know that I seen this and I know that you have too! I just wanted to say it out loud that I really appreciate what you and your people are doing and did for one of my fellow riders / friends from Monroeville, PA. that when his bike broke during our CVO get together in Eureka Springs last summer you guys really step up to the plate. Not only did you get his bike fixed quickly you made him FEEL that he was going to be taken care of NO MATTER WHAT and back on the road ASAP. I know that a lot of dealerships tries to get there customers back on the road as fast as possible and allot of them does a GREAT job of that. Dave was going to do a chrome starter upgrade when he got back home to PA. His starter broke in Eureka Springs and he was afraid that he could not find a starter little alone a chrome one. Your people told him that they would get him going even if it meant pulling a starter off a new bike. WOW! You did have a chrome starter in stock and all Dave paid was the difference in the cost between the stock starter and the chrome starter. You diserve to be on that list...... Congratulations, Mike Scott Russellville, AR.
By: Mike 
Overall Rating: Star Star Star Star Star
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I recently decided to purchase some accessories and have them installed on my bike. As you are weel aware we love our bikes and get real nervous when we have something major done. What a great experience I had! Bradley really took great care of me! He explained the process and kept me informed through the entire process. I can say enough for the service I received! Mark the service manager followed up and made sure I was happy with my visit! Great job guys! I will be back again!
By: Jordan 
Overall Rating: Star Star Star Star Star
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This was the GREATEST experience I have ever had. Everyone was very friendly, helpful and ready to help or answer any and all questions I had. I was treated like family, and with the up most respect. Thank You ALL... You have an Awsome family Pig Trail...
By: Joyce 
Overall Rating: Star Star Star Star Star
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Bought a new Nightster and was very pleased, but was hunting for a bit more of touring bike, so I traded it back in and got a new FatBoy. Just what the doctor ordered. It's great and I really appreciate the Staff @ Pig Trail's
By: Stan 
Overall Rating: Star Star Star Star Star
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the salesmen was onus with me and did eveything he said he would do on the phone. befor me and my wife drove over 100miles to by a new bike. We were treated like humenbeings not just another sale. that was the thing I liked about our salemen
By: Donald 
Overall Rating: Star Star Star Star Star
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reed and all of the staff is the best.
By: Derek 
Overall Rating: Star Star Star Star Star
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Rode into service area at 3:50pm on Wed.,Sept.23,2009 with engine noise.Service advisor JWT listened to and diagnosed noise with tech.Found comp nut loose, took into shop, repaired and washed bike and returned by 5:22pm.Thanks for the quick response and service.
By: Richard 
Overall Rating: Star Star Star Star Star
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We first came to Pig Trail to look at bikes during their anniversary sale. We met Bryan "Ace" Emerson and he told us everything we wanted to know about being a Harley owner. He did not try to sell us a bike he was honest and answered all of our questions. Bryan convinced us that buying a Harley was the right decision for us. Monday we came back and bought our dream bike (2009 Heritage Softail Classic). We were introduced to Wendy (Bryan's wife) and she spent the next two hours helping us with our riding gear. She and Bryan are the best sale people that we have ever had the opportuinty to work with. Pig Trail is lucky to have them on their sales team. Thanks, Pig Trail for making our dreams come true. Curtis and Sheila McFarlin
By: curtis and sheila 
Overall Rating: Star Star Star Star Star
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my wife and i went to pig trail we meet john he is the best sales man we ever meet we bought a buell ulysses in 2007 we are now waiting 4 a new fat bob as soon as it comes in we will b buying and hers something john still rembers are name tell me if that isnt cool were else can u get that type of service
By: billy joe 
Overall Rating: Star Star Star Star Star
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Bryan Emerson and wife Wendy were fantastic to us this weekend. We purchased the '09 Screamin' Eagle that Paul rode for a while. She (our HOG) is Ruby Red and Typhoon Maroon in color and such a sweet, sweet ride. Bryan took care of us as if we were his family - fantastic service from him and ALL the staff at Pig Trail. We WILL reccommend Pig Trail to everyone we see that salivates over our new ride! Thank you again and again for everything! Our photos so far are on our web site: http://www.kcblue.com/photos/HOG/Mom/mom_in_missouri.htm
By: Keith 
Overall Rating: Star Star Star Star Star
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I was taking one last summer trip on my bike and decided to make Eureka Springs one of my stops to see the Pig Trail and the store in Eureka Springs. After leaving Tulsa I ended up getting lost in NW Arkansas while riding some of the most beautiful country I have ever seen. I called the store in Eureka Springs and they helped me find my way to the store, problem was I was quite a bit away from where I should have been and there was no way that I would have been able to make it there before they closed on Sunday. Marty and Joanie were amazing, they kept the store open an extra 30 minutes to give me time to get there and were as friendly as anyone that I have met at any HD store while I shopped. I LOVE these ladies. They helped me pick out the perfect "take home" shirts for my kids along with some swag for myself and a guardian bell for my buddy. Northwest Arkansas is probably one of the best places on earth to be lost on a bike, but the service at the store in Eureka Springs also makes it one of the best places to be found! I even stopped in and had a bite at the Rockin' Pig Saloon at the recommendation of the beautiful ladies at the store. The pulled pork sandwich and fries were great and the company of some other travelers was awesome. Thanks for the great time and amazing service. I'll be back for a week next summer instead of just a pass through for vacation you all did such a great job!
By: Ryan 
Overall Rating: Star Star Star Star Star
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When me and my wife came in it did not take long for a salesman to help us. He didn't try and sell us a more expensive bike or try or stear us in another direction. They gave me the best price on my trade in that they could the first time around. Everybody there treated us as if we had known each other for years and made us fell really welcome and did not make us fell like we were just another coustemer or dollar sign. My experance there was great. I will recomend them to all of my friends and will buy my next bike from them. To all of the guys there; thanks for everything and keep up the good work.
By: Ryan  
Overall Rating: Star Star Star Star Star
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Dear Paul Johnson, I wanted to send a special thanks to an exceptional employee named David Boyd. I had about an hour to find the right leathers for a very important trip. He quickly helped me try on several chaps and leathers until I found the right outfit. It's employees like David that make your Harley shop fabulous! I will be in again in the next month for more motor clothes. Thanks again David! Sincerily Christine Dumont
By: Christine 
Overall Rating: Star Star Star Star Star
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My girlfriend just purchased a 2009 dyna lowrider from pig trail h.d. we both live in the kansas city mo. area and we shopped around at three of the local dealers and decided to purchase her bike at pig trail because the locals could not match the price that she received.(big difference)john riggs was our salesperson and displayed total professionalism from the start to riding the bike off the showroom floor.it was (worth) the trip.our local dealers should take lessons from pig trail especially (GAILS)!!! thanks again, mike and debbie
By: Mike 
Overall Rating: Star Star Star Star Star
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I purchased a 2002 Road King in August from Reed Thompson. It took about a week for Reed to find what I was looking for but I knew when he called me, that what he had at the store was exactly what I was looking for. I felt absolutly no pressure to buy and I didn't at any time feel I was having my time wasted. Reed shot me straight and got me what I feel was the best deal for my money. I have been very pleased with my Harley and the quality of service I recieve at "Pig Trail H.D." I got to tell you guys. It feels great to walk through your doors and get greeted by name and with a smile. That tells me a lot about your company. Your employees are very knowledgable and your store is absolutely top shelf! I look forward to purchasing my wifes new Harley from Reed in the near future. Keep up the great work and RIDE ON!!!!! Sincerly, Patrick Travis
By: Patrick 
Overall Rating: Star Star Star Star Star
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Dear Pig Trail, We have only become a recent customer of Pig Trail Harley Davidson Buell. I can honestly say that I have never experienced anything other than extreme helpful professionalism. I was extremely impressed with our sales consultant, Reed Thompson. Reeds brand knowledge represents the Gold Standard in the industry, everything one would expect of a professionals who knows how to look after a customer. I was also very impressed with Pig Trails service department. It is service like this that keeps people loyal to a brand. Once again I would just like to thank the whole staff at Pig Trail for A genuinely pleasant experience overall. Cheers to an Outstanding Team! Best Regards, Scott& Melissa Schwade and Family
By: Scott Melissa 
Overall Rating: Star Star Star Star Star
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June 2008 My husband Stephen and I bought a 2008 Softail Deluxe. This is the best buying experience we have ever had buying from the pigtrail!!!!! This is one of the Harley Dealerships I've ever been in . The boys in the back at service take care of all your needs plus wants.The Parts Dept. is ready to get you the parts you need and willing to help you figure out what you need if you do not know. Now for Motorclothes!!!! They have a selection that, is hard not to find something for the whole family including your pets. This Dealership Rocks!!!!! To the guys in Sevice Dept. you Rock and thank you to the Tech that just finished the new exhuast system on our Deluxe you did a great job!!! I didn't think our Softail could be any better than it was ,but now it is like a Dream........ Thanks! I recomend anyone to find a way to go by the pigtrail and check it out. You will feel like at home,with the Staff that really cares..
By: Paula 
Overall Rating: Star Star Star Star Star
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I had been looking to get a new Harley for a while,I had been looking online and new i wanted a Roadking. I finally made the trip over to Rogers Arkansas and went to Pig Trail Harley Davidson. If yoy have never been there it is worth the stop. They treat you like a friend not just another number. I looked around the show room for a while and seen what i was looking for. The salesman who helped me was Bryan Emerson and he is one cool dude he could sale ice to an Eskimo,he answered all my questions and was ontop of everything. Thank you Pig Trail Harley Davidson not only did you sale me my first Harley but you sold me as a customer for life. Thank you all so much and i look forward to doing business with you in the future.
By: Richard 
Overall Rating: Star Star Star Star Star
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On 9/12/08 my wife and i bought our first Harley a beautiful black 09 Street Glide. I had a VTX 1300 an my friends that had Harleys had been telling me there wasn't thing like riding a Harley. We rode up one Saturday and looked at them and they were so right. 3 weeks later i called and talked to John Riggs and the next day i was riding my new bike home. John i wanted to think you and tell you that we our loving it. Thanks
By: Chris Lucy 
Overall Rating: Star Star Star Star Star
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I made a call on a random morning just to see if I would be able to even think about getting a buell. Getting to the department that I needed was realy easy with the phone system and once I was on the phone with Ann it was like white on rice. I must have had a five min talk about some of my personal information and she was like I will call you back in an hour. It took five min's and the only thing that she wanted to know was what color I wanted "so long as it came in black". The only thing I did on my part was get insurance and I made arrangements with Ann to be there two days from that conversation. Ann gives me a call about noon on Friday and wants to know if I am okay and what time I would be there, that was very thoughtfull, and then when I show up she made the whole place help me with a Helmit, Jacket, Gloves and a few other things. It was like the whole world stoped that day because I was there. On top of all that she got an insurance quote just incase I needed it and I did not even ask for that. The whole experiance was unreal. ANN YOUR THE GREATEST THING THAT HAPPENED TO MOTORCYCLES. Just with this experance will make me want to take the 3 hour drive to come back for parts, service and events you guys take part in. Tank UP - wheels Down Kevin Goodwin
By: Kevin 
Overall Rating: Star Star Star Star Star
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this has been the best buying experence i have ever had. i down loaded a credit app. and faxed it back an hour later john called me, met with me that afternoon, i was on my crossbone the next day.
By: johnny 
Overall Rating: Star Star Star Star Star
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I took the Riders Edge beginners course to do somewhat of a "try before you buy" attempt at riding a motorcycle, and what an experience it was. With no pressure at all from the guys at Pig Trail, I found myself a new passion for riding and a new Harley to enjoy it with. Before the course was out, I did some sit testing of what felt like all of the bikes in the shop, finally stopping on the '08 Nightster. After some long discussions about price, accessories etc. I decided that I wanted this bike to be mine from the start, start from bone stock and work my way up... My heart jumped when Jeff Baugh told me that he had just the thing. He took me back into the darker storage areas and pointed far up to a cardboard box and told me that was my motorcycle. I got to see the careful construction of my new baby for the next day and when the class was over I was a new me. I have been back to Pig Trail numerous times for additives to my Nightster and each time I am greeted by name. Every employee in the whole shop deserves a perfect review. Special thanks to Jeff, Buck, Rod, and Russ. I will be back.
By: Joseph 
Overall Rating: Star Star Star Star Star
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Well as things would have it, I was in need of a rear tire for my 07Ultra while on a road trip. I was impressed that for #1, it was in stock, and #2 that I was in and out within two hours. What great service! During the wait time, I was able to preview the dealership and was impressed to say the least. Pricing on all bikes, what an ease that was so I can compare when I'm thinking of trading one in. The only problem (not really) is that due to the HOG rally, the selection of shirts was pretty well picked over, but that's okay, as I know I'll be back in '09. "Izzy" it was great meeting you and your friends at Thunderbird in ABQ are waiting to hear from you, as I told them all. Just a great impressive positive experience to encounter while traveling.
By: Kevin 
Overall Rating: Star Star Star Star Star
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A group of us were on a ride to Eureka Springs when one in oer group had some bike trouble and we needed a Harley dealer for some parts. I had been looking in the Ft Worth area for a new ultra but couldn't find the perfect bike for the right price. When we arrived a Pigtrail I saw my bike instantly on the floor. Miss Ann came out and we got to talking and the rest is history. I got my bike and couldn't be more happy. I only wish that I either lived closer to Pigtrail or there were more dealers like them around. Anyway, thanks to Pigtrail and Ann for getting my bike and me hooked up, is great
By: Lance 
Overall Rating: Star Star Star Star Star
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We were traveling from Tulsa to Washington DC for rolling thunder. Somewhere in Arkansas on hwy 412 the rear wheel on my 95 Wide Glide split along the tire bead. No cell phone coverage we knocked on the door of a nearby house and used their phone to call Pig Trail HD. They said they would send a truck to pick us up. We waited (nervously and worried our trip was finished) on the side of the road for some time and were so happy to see that truck. They hauled us and the bike over an hour back to the shop. With no wheel available for our bike that day they were kind enough to take us to a hotel for the night. We were in shock when 10:30 the next morning the service manager called to say our bike was ready to go! We had mentioned we were on the road to rolling thunder and rushed our bike through. We had planned extra time on our trip to enjoy the back roads to DC, having lost one day we hit the Interstate(yuk) for three days and reached our hotel near DC on Thursday as planned. The bike ran great the rest of the trip which included a stop in Key West Florida, total of 4,900 miles. Thanks so much to the Service Department turning a disaster into a exciting trip.
By: Rufus Connie 
Overall Rating: Star Star Star Star Star
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My wife and I bought our first Harley's from Pig Trail in May 2008, What an experience this has been for us ! Reed Thompson has taken great care of us, he is not our salesman, he is family now ! Everyone has made us feel right at home at Pig Trail HD (Reed, John Riggs, Rod, Buck, Jeff, John Gaunt, David Boyd to name a few). We had no idea what this new venture was going to hold for us, Denise and I are very grateful for taking us in and taking care of us. Rider's Edge was another great experience for us. Instructors: Tim & Doug were awesome guys to learn from, we are very glad we took this course and would highly encourage it to others. Ride Safe, See you on the road ! Ron (J.R.) White
By: Ron JR  
Overall Rating: Star Star Star Star Star
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Paul, just wanted to drop you a line to congratulate you on building a great dealership inside and out. your facility is top notch. i initially went in to inquire about the new 08 "crossbones". i met reed thompson and the rest is history. reed listened to all my concerns and answered every question and covered every detail. he never once acted pushy or overzealous. everyone in the dealership from trenton riggs in motorclothes to mark and jw in service and cody and the peeps in parts were totally professional and friendly. everyone went out of their way to make my first harley purchase memorable. even though i've had my bike for 3 weeks now and the deal is done, everytime i go into the dealership everybody remembers my name and treats me great. even the sales people who werent in on my deal (john riggs, anne s. and rod) treat me like they are their responsibility. i have never seen such team work in all my days at dealerships. you guys are one first rate outfit. i'm proud to have pig trail as my hometown h/d dealer. keep up the great work. peace out. jason mcnelly b/v
By: Jason 
Overall Rating: Star Star Star Star Star
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Just want to thank John Riggs for the great job he had done on sale me my first Harley Davidson. He gave me the time to look and think about the bikes.When I was ready he was quick with the paper work and help me get everything I need for riding this is my first bike."
By: Rita 
Overall Rating: Star Star Star Star Star
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Just wanted to give your dealer ship a two thumbs up, I was in there today 4/14/08, had a cpl minor details on my 08 ultra that needed some attention while traveling, The Lady in service helped tremendously, they got my bike in right away with no appiontment since I was traveling and got it taken care while I shoped in your awesome store, Evie was great help there along with 2 other ladys in check out, sorry didnt get there names but they recommended war eagle for a good place to eat luch, they were right what an awesome place and experience I had your dealership. Alot of dealerships could learn from you!! thanks again "I WILL BE BACK" Todd in Clear Lake, Iowa
By: Todd 
Overall Rating: Star Star Star Star Star
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Rode down for the Demo Rides,Lunch & sidewalk sale,got ready to leave and our Bike wouldn't start. Thanks to your Service Department for taking care of us on such short notice. P.S. JOHN RIGGS one of these days tks
By: Don Phyllis  
Overall Rating: Star Star Star Star Star
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John Riggs was great. He took care of us without any problems. It went quickly. The staff was great. Even at closing time. We signed the contract at about 7 p.m. and we were made a priority by everyone. I plan on riding my Cross Bones for quite a while. And I'm sure that Pig Trail will see to that. Thanks Sean and Kellie Dagestad
By: Sean 
Overall Rating: Star Star Star Star Star
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Ann was great. I couldn't have asked for a better Sales person. I love my new 2008 Roadking Classic. I never would imagine that it would be possible to purchase the Harley of my dreams at the young age of 29, but Ann made it happen. Thank you guys... and gals, very much!
By: Simon 
Overall Rating: Star Star Star Star Star
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Ann was great,she made everything go smooth.Super great customer service ,every one I met was really friendly.And if you need your bike tied down...Izzy is the man.Thanks Izzy, I drove 5 and a hslf hours and my bike never moved....GREAT JOB )Long drive but well worth it!!!
By: doyle  
Overall Rating: Star Star Star Star Star
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I would like to thank Mr. Jeff Baugh,I would recamend him anytime.
By: Billy 
Overall Rating: Star Star Star Star Star
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Thank you Paul Johnson for a great dealership and Rod Dean for a great buying experience. Sharon and I decided to step up to the touring family of Harley's. I contacted Rod at Pig Trail Harley Davidson and we discussed my new interest. He took the time to explain the features of the different models and the 2008 upgrades. We stayed in touch the next few weeks as I visited the local dealers. Not once did a local salesman take the time to evaluate what bike would be best for Sharon and I, so we continually bounced ideas off Rod. When I had made my choice it just so happened Pig Trail had the identical model, color, and options due to arrive within a few weeks. The FLHTCU Electra Glide Ultra in Candy Red Sunglo w/ ABS brakes. Rod simply asked, "Do you want me to lock it up for you?" Now traveling 350 miles to purchase a Harley didn't seam logical considering I live where 8 dealerships exist within a 60 mile radius. Even though one of the local boys had the bike in stock we made the decision to give Rod and Pig Trail the business and brother, I was not disappointed. Rod and I discussed various upgrades that I wanted prior to pick up and I was very pleased that Pig Trail offered all of the services requested. Especially the diamond cut jugs to compliment the SE110 engine package. The staff at Pig Trail scrambled to complete the bike upgrades so we could take possession during our planned vacation and they hit the mark. Arriving a couple of days early we were greeted by Jeff and Ken who walked us back to the shop where Randal (another familiar face) was finishing up the bike. They all took the time to answer our questions and explain various features. Rod attended to every detail of the purchase and the bike literally sparkled. He covered all the bike functions, manual service points, and financials. He made quiet clear that our approval and happiness was priority and this is exactly what a major purchase should feel like. The entire purchase experience was a pleasure and I will certainly recommend others to visit Pig Trail. Thanks Rod! Steve and Sharon
By: Steve Sharon 
Overall Rating: Star Star Star Star Star
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I have been impressed with your dealership since it opened. I live in central Arkansas. But, knew my next bike purchase would be at Pig Trail. I purchased an Ultra Classic this week. My wife and I are looking forward to riding weather to get out on the open rode. Thanks Ann and Pig Trail for a great experience.
By: Steve 
Overall Rating: Star Star Star Star Star
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I would like to thank everyone at Pig-Trail. John in sales, made my buying a new bike easier on my wife. To Izzy & Cat, for going above & beyond anytime there has been a small problem. To Sharon in parts, for always checking twice to make you get want you want & the new layout of the parts area. To everyone in motorclothes for their help. I plan to keep coming to Pig-Trail for years to come. Thank You, J.D.
By: JD 
Overall Rating: Star Star Star Star Star
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Met Sharon Foley at your Parts Department. She took her time to go over what options I have for my Softail(getting solo seat). She is a jem to work with. Very pleasant and informative.
By: Reggie 
Overall Rating: Star Star Star Star Star
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It will almost be a year (02/08)since I bought my first Harley ('07 FLSTN). John Riggs is awesome from start to .... I can't say finish because everytime I visit Pigtrail, John is always making sure that I am taken cared of. John is a good friend. Helmets off to Paul Johnson for his awesome team. Even those you don't usually see on the floor. Thank you all for making me feel a part of the Harley family.
By: Reggie  
Overall Rating: Star Star Star Star Star
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I had a very nice buying experience from you staff. Our salesman Rod was awesome, very knowledgeable, helpful and no pressure but attentive. When time to buy again I'll be back to see Pig Trail Harley and Rod... Your slection of bikes was amazing. Much better than competitors of even the same brand and to put icing on the cake your prices are lower. The in store poker run was fun and the personalized commemorative plaque you sent was a really nice touch on our buying experience. This is my second Harley to purchase and I doubt my last. Other dealers could learn a lot from how you treat your customers and the way you do business. Sincerely, Jay Yarboro
By: Jay 
Overall Rating: Star Star Star Star Star
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During the recent BBQ festival I had a flat on highway near Prairie Grove, Arkansas. HOG sent a trlr after me and hauled it to Pig Trail. Izzy, was prompt courteous and helpful. He even made sure my bike was clean when they were done with it! That turned my ruined day around and I made it to the rally and had a blast. Thanks Again. I work at a car dealership and I know how important good service is. Butch Breshears
By: Bill Butch  
Overall Rating: Star Star Star Star Star
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Ann O'Sullivan is an excellent sales person. She treated us great the day we bought our bikes and has continued to be exceptional on each visit.
By: Kim 
Overall Rating: Star Star Star Star Star
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I took my Buell XB12S into Pig Trail for a 5k service, as I was riding across the States from California to New York. Everyone I met at the dealership was extremely friendly and very helpful, I couldn't have asked for more. I am from Birmingham, England and enjoyed every minute of my stay in Arkansas, especially the time spent at Pig Trail with friends and staff.
By: Darren 
Overall Rating: Star Star Star Star Star
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pigtrail is great when i won my bike there they were all so good to me and they still remember when i go up there pigtrail you rock love you all
By: Rhonda 
Overall Rating: Star Star Star Star Star
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John is the best salesmen I've ever delt with, he has a never give up attude. I will buy my next bike from John Riggs. Thanks for the Buell Brandy Veteto vetetobb@yahoo.com
By: Brandy 
Overall Rating: Star Star Star Star Star
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When two of the Harley shops closest to my hometown refused to repair my 2007 Harley (which, by the way is under warranty), I brought it to Pigtrail and they performed the necessary repairs and adjustments that my 2007 needed. They also did this warranty work in a professional and timely manner. Thanks so much to Izzy and Ann! You guys know how to make me feel like part of the "Harley Family"
By: Danny 
Overall Rating: Star Star Star Star Star
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Never thought that I would be on the ride of my dreams! My helmet off to the great people at Pig Trail! You rule!
By: Perry 
Overall Rating: Star Star Star Star Star
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I searched high and low for a Harley dealership to make me feel comfortable, Jeff Baugh and PigTrail went above and beyond to ensure just that. I ordered my Patriot Edition Road King and it was ready to roll on the very date they had quoted me at the time of ordering. Jeff worked effortlessly to make sure everything was perfect for the birth of my new baby. When my bike arrived I was working on powerlines during the ice storm and PigTrail delivered my bike to my house. I can't thank PigTrail and Jeff Baugh enough for the hard work they put into my purchase. The best thing is that I not only have a beautiful new bike but I feel that I made a bunch of really great friends.
By: Danny 
Overall Rating: Star Star Star Star Star
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I would like to Thank everyone at Pig Trail. It took 4 months of me kicking tires to decide what I wanted. Jeff Baugh was my salesman, everytime I walked through the door he greeted me with open arms. I took the MSF Course and would like to thank Tim for his unique ability. Even though I didnt spend $30,000 dollars on a bike, everytime I walk into the dealership I am treated like family. God Bless Paul Johnson and his wonderful staff that he has assembled.
By: Michael 
Overall Rating: Star Star Star Star Star
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We recently had our bike in for it's 10,000 miles service and have some accessories added to our 2004 FLHRSI. We have enjoyed coming to your dealership for events, shopping, and socializing. Special appreciation to Cat, Steve, and T. Hall for helping us find everything in the wish book! See you again soon. Bruce and Cheryl Loy
By: Bruce 
Overall Rating: Star Star Star Star Star
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I purchased a Buell Ulysses and everyone at the dealership helped me out. It was a buying experience that not only was enjoyable it was FUN!!
By: John 
Overall Rating: Star Star Star Star Star
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I would like to thank John Riggs, for going the extra mile to make my valentine surprise to my husband Fred a reality. Evie was exceptional in making sure we had everything that was needed, my experience was hassle free and wonderful!!! Kathleen Brooks I would like to thank John Riggs for the Great work he did on my bike and the great job he did helping my wife with making my dream come true you guys are the best and you will always get my business and I will make sure all my friends come to you. Also I would like to ad that Evie was the best when it come to helping us with getting decked out and making sure that we had what we needed for our riding. The parts department and service department was also great I give you all a big ten and thank you again keep up the good work your the best around. By the way I named my bike BLUE THUNDER. FREDERICK BROOKS
By: Fred Kathy 
Overall Rating: Star Star Star Star Star
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I recently purchased a 2007 FLHTCU loaded. I want to thank my Sales Lady Ann for being an outstanding representative for H-D and Pig Trail. My overall experience was outstanding and my wife and I were treated very couteous and respecteful. Although out time was limited we look forward to coming back to visit and shop. I will do my best to advertise in the LR area for you guys due to exceptional service we received. Thank you Ann, Jeff, Mark, and the others that helped make our experience in purchasing my first FLHTCU fantastic.
By: BRETT  
Overall Rating: Star Star Star Star Star
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my thxs to jeff clouse,man u was great! i love my new flstc.thxs to harley credit for giving me the break i needed when nobody else would.that $1000 of free stuff was fantastic.to top that, i got a $239 voucher in the mail.the guys in parts done a good job helpin me spend that! feel like i made some new friends @ pig trail,THXS AGAIN, LEE BENTLEY
By: R 
Overall Rating: Star Star Star Star Star
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I purchased my latest Road King from Chicago HD before Pig Trail Opened. I'm sure your aware they give all their customers 20% off & free freight on parts. I was so impressed with Pigtrail I would rather support you than a dealership in Chicago, regardless of the 20% off. The customer appreciation rebate was a pleasant surprise. Jeremy and Jason in parts really go the extra mile to take care of me. They order parts for me and call me as soon as they hit the door.I plan an additional bike purchase in the futher and I will purchase that bike from Pig Trail! In summation Pig trail is a first class dealership. As a veteran Harley rider I apppeciate your presence in North West Arkansas. Customer Service is very important to me and it is very obvious it is of the same importance to Pig Trail! Have a Great Day! Gerald Jordan
By: Jordan 
Overall Rating: Star Star Star Star Star
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Excellent customer service, excellent store! Will definitly stop in and do business with Pig Trail every time I am in the area.
By: Cindy 
Overall Rating: Star Star Star Star Star
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I have bought A LOT of cars and bikes over the years and I can honestly say that I have never had an experience like buying from Pig Trail H-D. The customer service has ALWAYS been top notch. I have never felt like "just a number" at Pig Trail. Thank you for the GREAT buying experience. Todd Fleeman
By: Todd  
Overall Rating: Star Star Star Star Star
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John Riggs and Matt in parts were both great to work with and exceptionally helpful. They answered all my questions, they worked dilegently to take care of everything for me in a timely manner. It was an overall great experience dealing with these guys.
By: Marley 
Overall Rating: Star Star Star Star
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Finally, a dealership in an area that should have had one years ago! I had my '07 FXDSE serviced last week. A very good experience. Service staff friendly, courteous,and knowledgeable. Techs on the ball and know what they are doing. A thourough service as it should be to protect my warranty and investment. Love the glass doors and balcony with picture windows to view service area, pool table, computers, and juke box. I will be back and bring some of my friends with me!
By: L Ron 
Overall Rating: Star Star Star Star Star
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Hello we came to town for BBQ my friend just had bought a 2007 Screamin Eagle Ultra Classic at our home town dealership on wed Sept 27th at 5PM we left at 6AM on the 28th no problems pulled on Dickson St backed a parking place he went to move over. No fire we thought OK just hot from the long line in at 10 PM still NO fire , He calls Harley 800 number ( They ask him if the bike was OK to leave on the street ALL NIGHT ) We call Pig Trail Number got Action Towing they brought a trailer stored it over night took gary to his motel In Bentonville Ar. Picked him up at 8 AM took him to Pig Trail Harley , John Swain in service got his bike in on the service floor by 8:30AM ( with no appointment ) rainman ( Kevin ) sorry I didn't get the last name he found the problem but being a 2007 harley had no part number , we had called our home town dealership with our problem since Harley only pays for one warranty tear down and repair ( we needed to be back in Indiana monday AM so Kevin told us he could make the bike run so we could get it home Ok , another call to OUR home town HARLEY SHOP ( still no return call from our HOMETOWN STORE , SO OUR HATS ARE OFF TO JOHN AND KEVIN SO WE COULD enjoy the RALLY and get home OK , One top NOTCH HARLEY SHOP PIG TRAIL WENT ABOVE AND BEYOND THE NEED ON A DAY MAY HAVE BEEN THEIR BUSIEST to date Thanks Again everyone at PIG TRAIL HARLEY a place I would fill honored to say that is where I worked ( I LIVED there but we live in Terre Haute In. Thanks from me Larry Pound , biker owner Gary Smith and the rest of our gang PS thanks to all the extra you had at the dealership for us bikers too The food , massage and picture very good idea we enjoyed it all
By: Larry 
Overall Rating: Star Star Star Star Star
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Pig Trail Harley Davidson has the best staff I've ever had the pleasure to get to know. From the moment I walked in the door, I was treated like family. Everyone was friendly and helpful in every department. I purchased my first new Harley, a Dyna Low Rider, and the financing and insurance process was extremely fast and easy. I have purchased accessories and had service work done, and I must say that everyone is an expert in their field. I recommend taking the riders training course, everyone can benefit from the skills and exercises taught, (and insurance rates will be cheaper too!) Thanks Pig Trail HD for all you do!
By: Rhonda 
Overall Rating: Star Star Star Star Star
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this is a great dealer and staff thank you
By: James 
Overall Rating: Star Star Star Star Star
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After traveling 1800 miles across country, I began experiencing mechanical difficulties with my 05 Road King Custom. Without an appointment, Pig Trails brought my bike right in and placed her on the Dyno. It turns out that my hometown dealer left me 'hanging.' They had installed a 1550 High Torque Kit and failed to install a Race Tuner. This caused my bike to run poorly the more miles I put on her. Pig Trails even gave me a ride two towns over, since they kept her over night. I cannot say enough about the courtousy of the staff, expecially John and Cat in service, Jennifer in apparel (always have to buy that T-shirt,)and Mark the mechanic: He didn't lie; my bike now runs like a 'scalded monkey.'
By: Eric 
Overall Rating: Star Star Star Star Star
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On 9/12/06 i was in the Fayetteville area scoping out upcoming venues for Bikes Blues and BBQ. I knew about your open house, so i was planning on stopping by. My visit became urgent when i arrived in Fayetteville and discovered an oil leak on my '06 Ultra. Upon my arrival John Swain met me, with a friendly smile and a can do attitude. Thanks to John, the service manager and the tech that worked on my bike, i was back on the road with in 2 hours. Thanks to all of your staff. I was very impressed with the layout of your new dealership. I'll be seeing you at the end of the month.
By: Bob 
Overall Rating: Star Star Star Star Star
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Jeff C. you were great.. giving us some time to decide and not pushy, but you seemed to know when we would want to ask you something!! the whole experience was great and a lot of fun...we'll see you, I'm sure... already thinking of some extra's to buy.
By: William 
Overall Rating: Star Star Star Star Star
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Thanks Cody, I love the new Night Train. It's a blast to ride, I just can't get enough of it. It's by far the most exciting bike I've owned. It's everything I expected it to be and more. It was so nice to walk into a Harley Dealership and be treated like a customer. Keep up the good work and I'll be seeing you.
By: Daniel 
Overall Rating: Star Star Star Star Star
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I'm glad to be part of the Harley family... I purchased a 2006 FLHTCU Ultra Classic last week. What away to turn 60 riding a new Harley.
By: Sam 
Overall Rating: Star Star Star Star Star
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